FAQs
Below are answers to common questions about ordering on barorae.com. For full details, please refer to the linked policies in each section.
Where do you deliver?
A: We currently provide delivery services to U.S. domestic addresses and most international destinations. Some countries/regions may be unavailable due to carrier restrictions, local regulations, or service limitations; if so, checkout will not allow selection for that destination. For details, see our Shipping Policy.
How much is shipping, and is free shipping available?
A: United States: $18.99 standard shipping, free shipping on orders $180.00+. International: $39.99 standard shipping, free shipping on orders $260.00+. Free shipping eligibility is based on the merchandise subtotal after discounts, excluding taxes and shipping fees. For details, see our Shipping Policy.
How long does order processing take?
A: Orders are typically processed within 1–3 business days after payment confirmation. Business days exclude weekends and public holidays. Processing time is separate from transit time. For details, see our Shipping Policy.
What are the estimated transit times?
A: Estimated transit time (after shipment) is 5–8 business days for the United States and 7–20 business days for international deliveries. Delivery time is an estimate only and is not guaranteed. For details, see our Shipping Policy.
Will I receive tracking information?
A: Yes. Tracking information (when available) will be emailed once your order ships. Tracking updates may take 24–48 hours to appear. For details, see our Shipping Policy.
Do international orders include duties or import taxes?
A: For U.S. domestic deliveries, customs duties typically do not apply. For international deliveries, the recipient is responsible for any import duties, taxes (including VAT/GST where applicable), brokerage fees, or customs charges assessed by the destination country. For details, see our Shipping Policy.
What payment methods do you accept, and in what currency?
A: We accept Visa, Mastercard, Apple Pay, Google Pay, American Express, PayPal, and Discover (as shown at checkout). Available methods may vary by location, device, and provider availability. All transactions are processed in USD unless checkout explicitly states otherwise. For details, see our Payment Policy.
Is my payment information stored on your site?
A: No. Payments are processed by third-party payment services, including Stripe and PayPal, which use industry-standard security controls (such as encryption and tokenization). We do not store or have access to your full card number, CVV, or complete payment credentials on our servers. For details, see our Payment Policy and Privacy Policy.
What should I do if my payment is declined?
A: If a payment is declined or fails, your order may not be completed. Common reasons include insufficient funds, bank restrictions, incorrect billing details, or provider risk controls. Please try again with a different method or contact your bank/payment provider for assistance. For details, see our Payment Policy.
How do returns work, and what is the deadline?
A: Return eligibility can vary by item and any item-specific return rules (including final sale or non-returnable items) will be indicated on the product page. For eligible items, return requests must be submitted within 14 days after receipt, and the return must be shipped (postmarked) within the same 14-day window. Returns require approval before shipping. To start a return, email help@barorae.com. For full requirements, see our Return & Refund Policy.
Who pays return shipping, and when are refunds issued?
A: Return shipping fees and methods vary by country/region and will be confirmed after we review your request. If the return is due to customer preference, the customer is responsible for return shipping costs; if the return is due to our error or a verified issue on arrival, we may cover return shipping or offer an equivalent solution. Approved refunds are typically processed within 7 business days after inspection/approval and are issued to the original payment method whenever possible. For details, see our Return & Refund Policy and Payment Policy.
